Frequently Asked Questions

DELIVERY TIME

Question: How long will it take for me to get my product?
Answer: We offer different shipping methods based on what you are buying and the quantity you wish to order. Most of our customers who buy small quantities ship by express delivery. This takes 2-3 week to arrive anywhere in the country.
If buying larger quantities then the best option for you is economy shipment. This is approximately 20-40% cheaper than express. The trade-off for you is that delivery will take 5-7 weeks. This timeframe is depending on the location being shipped to.

OUR PRICES

Question: How can our products be so cheap?
Answer: Our products are low cost because we have low costs of production factory in China. Also we are the direct distributor who also supplier. This cuts out any middlemen, and we pass on this low cost way to do business to you our customer.

Question: Does our price change?
Answer: Yes it does, but we do our best to ensure that the price you see online is the same price we sell to you at. Why the price can fluctuate is down to the fact that raw material prices. This can force our hand in price increases (or indeed price decreases) without notice. However rest assured that even if the price rises, you will still be buying at low cost. This is as we do our best to offer you direct factory prices consistently.

Question: Apart from the price online plus the shipping fee that is quotes, are there any hidden fees?
Answer: No we don't work like that, what you see is what you get, no hidden charges. However you may need to pay local taxes, depending on your delivery method. We are with you every step of the way to make this as easy and as inexpensive for you as possible.

QUALITY GUARANTEE

Question: Your products are cheap, that means they can't be of high quality, right?
Answer: Here we contradict this long held belief. The proof is in our product (and our client testimonials). Quality raw materials, attention to detail in our manufacturing and imprint processes, and dedicated quality control personnel monitoring every order.
All this ensures that only perfectly produced products make it to our customers. Value costs less with us & all our products come with a lifetime warranty.

HOW TO PAY

Question: What kind of payment methods do we accept?
Answer: We accept many different payment types PayPal, Purchase Order

IMPRINTS

Question: Can I order a product without an imprint?
Answer: You may own your own printing company, and want to do the imprint yourself, we understand this. If you need blank non-imprinted products we are happy to oblige. We will be only too glad to sell you blank products without an imprint.

ORDERING

Question: How do I place an order?
Answer: After you have found a product that you're interested in, you can place the order online with ease. And if you have any questions before ordering, just get in touch with us on our contact us page or call us and an account manager will be glad to answer any questions you may have. If you want to progress with an order add a product to the shopping cart and "check out" to complete your order.

PRICING

Question: Does the price given to me include shipping fees?
Answer: Yes all prices online includes:
• Product Cost and Imprint Cost
• The product set up fee
• The shipping / delivery cost

Anymore question, just get in touch with us on our contact us page above the site or call phone number and an account manager will be glad to answer any of your questions. Thank You. FG

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